Troubleshooting issues in your network is challenging enough, but in the age of SaaS providers things get a little tricky. We now see a lot of finger pointing. Ever hear something like this at work?
Network Engineer: It’s not our network, its the SaaS provider.
SaaS Provider: It’s not our network, it’s your upstream provider.
Back and forth, back and forth. Until we put ThousandEyes on the case. ThousandEyes is a cloud-based application performance monitoring system that gets the job done.
What Does ThousandEyes do?
ThousandEyes combines public agents with private agents, installed on linux devices in your network or deployed as an OVA, and uses them to monitor URLs that you define. As you can see below, I am monitoring salesforce.com (because I thought it would be fun!). At a quick glance you can see that Salesforce is showing 100% availability. Availability from where? From a public agent that ThousandEyes has deployed. You get to choose which public agents you use when you setup the test.
Setting up a test is easy. Hover over the Add button, and click the “New Test” link. On the “Add New Test” page you can define all the parameters of what you want to test. You have Network, DNS, Web, and BGP options.
As you can see below, I have created a new test to google.com and have selected a public agent.
Once you have a test running for a bit we can go to the views drop down and start gathering information. Below I have started with the end-to-end Metrics. Using the “Jump-to.” we can do a path visualization which gives me a nice view of the path what we can zoom in or out of. Below I am looking at the latest information.
I can easily select a period of time, and look at the path during that period of time. You can see how quickly we start to see the red areas show up indicating an issue we can explore. This is nice when you think about it. How many times have end users complained about an issue only to find the issue has resolved itself by the time you look into it. How easy is it to go back in time and research the issue? With ThousandEyes it’s pretty easy.
Troubleshooting as a Team Effort
How easy is it to troubleshoot an issue with your service provider or even your SaaS provider? Not easy right? Until you use the sharing option in ThousandEyes. Here i can share the screen with my provider as a snapshot or as a live screen. There’s even a “show link” option in case you want to throw the link into a ticketing system for future reference (or to twitter for all the world to see).
You don’t really have to take my word for it though. It cant hurt to kick the tires, but if you’re not ready for that how about you just check out the videos from the recent “Networking Field Day.”
View the Networking Field Day 6 Videos.
Below are the videos from Networking Field Day 6. The two hour session is broken down into smaller sections. These videos should give you a pretty good sense for what can be done with ThousandEyes, and it may give you a few additional ideas on what could lie ahead for the product. I especially recommend the ThousandEyes Product Overview and ThousandEyes Technology Deep Dive.
Introduction to the ThousandEyes Solution
ThousandEyes Product Overview
ThousandEyes Technology Deep Dive
SaaS Provider and Financials Use of ThousandEyes
ThousandEyes in the Enterprise
I’m really just scratching the surface of what ThousandEyes can do. I recommend taking it for a test drive. I’ve already heard of someone who solved an ongoing issue during the trial and had full support from the boss to make the purchase.
ThousandEyes was a sponsor of Networking Field Day 6. In addition to a presentation, ThousandEyes may have provided marketing material and a tasty unicorn burger (or similar swag). At no time did they ask for, nor where they promised any kind of consideration in the writing of this review. The opinions and analysis provided within are my own and any errors or omissions are mine and mine alone. For more informaiton on Networking Field Day, or any other Field Day for that matter, please visit http://techfieldday.com.